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Terms & Conditions

Terms & Conditions at shop01media.com

PRICES:

All prices may be shown in multiple currencies (Euro, USD, SEK, GBP, PLN, NOK etc).

EU countries -> you pay VAT / taxes, the VAT is included in all prices for ECC coutries. No additional import fees!

All other coutries -> we offer tax-free prices. Note that additional import taxes may be added in your country.

We will not be held responsible for any duties or international customs fees that you may be charged in your country. These fees are the sole responsibility of the customer.
 

SHIPPING WORLD WIDE:

We ship to all countries, insured with tracking number. Normally we use mail service/post with Certified Mail Service or package. It is mostly fast enough, reliable and cheap. Door-to-door couriers EMS, DPD, UPS/DHL are also avalible (those shipping fees are much higher).

  • Delivery time within Europe - using the cheaper registered mail service  the package will arrive to you mostly within 2-10 business days after shipping, using more expensive dorr-to-dorr couriers it arrives in 2-3 business days.
  • Delivery time outside Europe - using the cheaper registered mail service  the package will arrive to you mostly within 3-15 business days after shipping, using more expensive dorr-to-dorr couriers it arrives in 2-4 business days.

Shipping prices => please see your shopping cart! Add your products and select your coutry to see avalible options and fees.

NOTE: We do send your order very fast, mostly same or next day but we can not be responsible how well or bad the mailing service / postal service works in your coutry and living area. Lost packages are very unusual but slight delays are common. Please don't panic, all registered mail arrives to the destination eventually... If you are in hurry or unsure of registered mail service please use the more expensive door-to-door cusriers. Thank you for understanding.

ORDERING STEPS:

  1. Add products to the shopping cart
  2. Select your country on the checkout page to view and select avalible payment and shipping options (automatic tax-free prices for shipping outside European Union)
  3. Write your name, addres, email or loggin. Write an optional note to us. Proceed by sending the order and making the payment.
  4. If the instant payment is not successyfull, the order won't be sent. Your shopping cart will remain full and you can select another payment option and try again.
  5. After the order was successyfull placed you will receive order conformation email. You can always find your orders and see real-time status on My Pages.
  6. When paying by bank transfer the payment instructions wil be showed on the confirmation email and order on My Pages.

NOTE: Make sure our emails are not filtered as spam, allow all mails from @shop01media.com

The package will be shipped from our stock as soon as your payment is registered, usually the same or the next business day after you have made your payment.

As soon as it is shipped you will receive a delivery confirmation e-mail with package tracking nr (may not be possible to trace in all countries).

> Click here to see package tracking links in some countries.

IMPORTANT: Please provide always the correct email, shipping address and your telephone number to prevent problems!
We will not be responsible for lost packages due to wrong address. If we  get back the package we will send your purchase again but shipping will then be charged again.

 

SECURE PAYMENTS

We offer very secure transactions through eCard.pl payment gateway, IBAN / SWIFT bank money transfer, Bitcoin and many more.

eCard Secure Payment Gateway

> Click here to see all our payment options and information.

 

ORDER CANCELLATIONS

You can only cancel an order if it`s not shipped yet. If the order is already shipped you must received teh item and apply for returning it (see below).

Please use the contact form in our web shop. Please always write your order number and always use same email address that you have used placing your order.

If you have already made a payment we will return your money to your account. You will be charged a small handling fee (depending on the bank or payment method).

Refunds will be done to same bank card, PayPal account or banka account you payed from.

Refuns are made within 10 business days. Depending on how banks work it can take additional time for you to receive the refund.

REFUNDS & RETURNING ITEMS

We are always trying to offer best possible service and resolvinng all issues very quickly. During vaccation season and christmass hollidays it may take us longer time than normal to help you. It is very important for us to always keep you satisfied and happy.

  • We offer 14 days return policy (from the date you received your items). 
  • The above order return and refund is possible only if all returned items are unused/unopened.
  • Order return is not possible for som items like tools, software one time use products
  • The refund will be made within 14 business days after we have received and approved the returned items. Shipping and payment fees are not refundable.
  • Complaints / claims must be emailed within 10 days (from the date you rceived your items).
  • We will resolve all claims within 30 business days (except hollidays and vaccations).

WARRANTIES

All our new products have a one-year warranty against any manufacturing defects. If the item is faulty we will replace it a.s.a.p. However we will not return shipping charges. The customer is responsible for all return shipping charges to us.

NOTE! Before you return any items please contact us and receive an RMA number (return number). To get it please use the contact form on our web site. If you returned an item without the RMA number or the item is without any errors, we will charge you a service- and shipping fee.

YOUR PRIVACY

We are committed to protecting your privacy. We use the information we collect about you only to process orders efficiently. We do not sell, trade, or rent your personal information to other companies. Our cookies do not store any personal information and are used only for visitor statistics purposes.

CONTACT & HELP

We are always here if you need help. To contact or customer service and technical support, please use the live chat or contact form on our web site. Provide your name, e-mail and order nr. We guarantee prompt reply to all e-mails! (we speak English, Swedish and Polish)

DISCLAIMER LIMITATION OF LIABILITY

We disclaims any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing this web site, you acknowledge and agree to our disclaimer of any such liability. Non of sold by us products may be used for illegal activity.

Third Party Content - we may be distributing (and not a publishing) content supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers or sers of this web site, are those of the respective author(s) or distributor(s) and not of our company.

Neither we nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose.

With reservation for errors and incorrect information. If you do not agree, you should not access or use this web site.


All Registered Trade Marks used on this Website, whether marked as Trade Marks or not marked, are declared to belong to their respective owner(s).

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This site and all contents are © 2002-2009 01Media.
All Registered Trade Marks used on this Website, whether marked as Trade Marks or not marked, are declared to belong to their respective owner(s).