All prices may be shown in multiple currencies (Euro, USD, SEK, GBP, PLN, NOK etc).
EU countries -> you pay VAT / taxes, the VAT is included in all prices for ECC countries.
All other coutries -> we offer tax-free prices. Note that additional import taxes may be added in your country.
We will not be held responsible for any duties or international customs fees that you may be charged in your country. These fees are the sole responsibility of the customer.
NOTE: Some (very few) products are delivered directly from wharehouses outside ECC, mostly from Asia. Information about this is always on the product page in our webshop.
For this kind of products we do not charge any taxes. In some countries import taxes may apply. These fees are the sole responsibility of the customer. It's quite uncommon that small packages with relativly cheap products will be charged any import fees in most countries.. We will not be reponsible for this kind of charges.
We ship to all countries, insured with tracking number. Normally we use mail service/post with Certified Mail Service or package. It is mostly fast enough, reliable and cheap. Door-to-door couriers EMS, DPD, UPS/DHL are also avalible (those shipping fees are much higher).
If your package does not arrive after one month please email us, but not before...
Shipping prices => please see your shopping cart! Add your products and select your coutry to see avalible options and fees.
NOTE: We do send your order very fast, mostly same or next day but we can not be responsible how well or bad the mailing service / postal service works in your coutry and living area. Lost packages are very unusual but slight delays are common. Please don't panic, all registered mail arrives to the destination eventually... If you are in hurry or unsure of registered mail service please use the more expensive door-to-door cusriers. Thank you for understanding.
NOTE: Make sure our emails are not filtered as spam, allow all mails from @shop01media.com
The package will be shipped from our stock as soon as your payment is registered, usually the same or the next business day after you have made your payment.
As soon as it is shipped you will receive a delivery confirmation e-mail with package tracking nr (may not be possible to trace in all countries).
IMPORTANT: Please provide always the correct email, shipping address and your telephone number to prevent problems!
We will not be responsible for lost packages due to wrong address. If we get back the package we will send your purchase again but shipping will then be charged again.
You can only cancel an order if it`s not shipped yet. If the order is already shipped you must received teh item and apply for returning it (see below).
Please use the contact form in our web shop. Please always write your order number and always use same email address that you have used placing your order.
If you have already made a payment we will return your money to your account. You will be charged a small handling fee (depending on the bank or payment method).
Refunds will be done to same bank card, PayPal account or banka account you payed from.
Refuns are made within 10 business days. Depending on how banks work it can take additional time for you to receive the refund.
We are always trying to offer best possible service and resolvinng all issues very quickly. During vaccation season and christmass hollidays it may take us longer time than normal to help you. It is very important for us to always keep you satisfied and happy.
NOTE: We don't accept refunds on pre-orders, software and licenses.
All our new products have a one-year warranty against any manufacturing defects. If the item is faulty we will replace it a.s.a.p. However we will not return shipping charges. The customer is responsible for all return shipping charges to us.
NOTE! Before you return any items please contact us and receive an RMA number (return number). To get it please use the contact form on our web site. If you returned an item without the RMA number or the item is without any errors, we will charge you a service- and shipping fee.
We are committed to protecting your privacy. We use the information we collect about you only to process orders efficiently. We do not sell, trade, or rent your personal information to other companies. Our cookies do not store any personal information and are used only for visitor statistics purposes. We are GDPR compliant.
We are always here if you need help. To contact or customer service and technical support, please use the live chat or contact form on our web site. Provide your name, e-mail and order nr. We guarantee prompt reply to all e-mails! (we speak English, Swedish and Polish)
Different countries have different laws and patents. You are buying/using products from this web site on your own risk and responsibility. If you are unsure if you can use some products in your country do not buy them.
We disclaims any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing this web site, you acknowledge and agree to our disclaimer of any such liability. Non of sold by us products may be used for illegal activity.
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Neither we nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose.
With reservation for errors and incorrect information. If you do not agree, you should not access or use this web site.
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